Terms & Conditions

Please read the below terms and conditions that apply to our cleaning services.

TERMS AND CONDITIONS:

Deep Cleans, End of Lease Cleans, One-off Cleans:

Requirements:

If cleaning is to be done under furniture or heavy items, they need to be moved by the client prior to the clean.
Please note we require electricity and water at the premises on the cleaning day for all cleans. Without these, the clean may not be completed as expected, and would not be at fault of DJA Professional Cleaning Pty Ltd.
There must be car parking available on site.
We do not collect keys, and therefore keys must be left in a safe place on site, or someone must open up for the cleaning staff.

Cancellations:

For all services we require any cancellations to be done no later than 48 hours before the scheduled service. If cancelled less than 48 hours, a payment of 25% will still be requested if between 24 to 48 hours, or the total amount if it less than 24 hours notice for cancellation.

Returns:

We provide a bond back guarantee for end of lease (bond) cleans, unless stated otherwise in the quoting and inspection process. This means that we will return free of charge to rectify any issues that the agent has reported in the exit report based on our quoted clean inclusions. We require a minimum time period of 24 hours from the time we receive the Agents written exit report to address any problems. Unrestricted access to the property will be required.
- Return cleaning will only be done within a maximum timeframe of 5 days post-clean. Cleaners will not be able to rectify cleaning issues after this time period as part of the free bond-back guarantee return policy.
We will organise a return to fix any issues within 3-days of a deep clean for anything that was quoted that was not completed.

Payments:

Quotes are an estimate based on the information provided at the time of quoting. Extra charges may apply on the day pending the condition and size of the property when viewed. However, this would be communicated with the client and is usually not required with our accurate quoting and pricing transparency.
Full payment must be made at least 24-hours before the commencement of any deep cleans, once-off cleans, or end of lease cleans. If you are paying by direct deposit, please send through your proof of payment / remittance advice and allow for bank clearing.
All quotes are valid for 30 days.

Routine Cleans:

Requirements:

Any changes to a cleaning list should be discussed with DJA Professional Cleaning Pty Ltd. at least 48 hours prior to the booking.
If cleaning is to be done under furniture or heavy items, they need to be moved by the client prior to the clean.
Please note we require electricity and water at the premises on the cleaning day for all cleans. Without these, the clean may not be completed as expected, and would not be at fault of DJA Professional Cleaning Pty Ltd.
There must be car parking available on site.

Cancellations:

For all services we require any cancellations to be done no later than 48 hours before the scheduled service. If cancelled less than 48 hours, a payment of 25% will still be requested if between 24 to 48 hours, or the total amount if it less than 24 hours notice for cancellation.

Returns:

We will organise a return to fix any issues within 3-days of a routine clean for anything that was quoted that was not completed. This MUST be what was discussed prior to the clean and does not apply to anything new discussed with the cleaner on the day.

Payments:

All Cleans:

Costs of Recovery for Unpaid Invoices:

The debtor/s shall pay for all costs actually incurred by DJA Professional Cleaning Pty Ltd. in the recovery of any monies owed under this Agreement. You agree to be liable for and indemnify DJA Professional Cleaning Pty Ltd. These costs include recovery agent costs, repossession costs, location search costs, process server costs and solicitor costs on a solicitor/client basis, debt collection commission and legal fees on an indemnity basis.
Additionally, a 10% fee of the total cost will be applied to the amount owed for every week that it is not paid.